Customer feedback

We value customer feedback very highly. It is of great benefit to us as we continue to improve on our performance as a customer focussed organisation and it helps us to develop our services as fully as possible to ensure that they relate as closely as possible to your needs.

Comments or suggestions

You can send us any comments or suggestions on how we could improve our services to our customers.

Previous feedback

We publish how we have responded to feedback on a quarterly basis.

Customer satisfaction survey

In late 2007, we ran a customer satisfaction survey. We received many useful and practical suggestions to improve our services to customers, some of which we have taken forward.