Agency targets
Our agency targets cover our core business activities. These are agreed by our Minister for each financial year. The targets have been grouped by areas of the Office's business model.
Targets for 2007 - 2008
- Issue 90% of patent search reports within 4 months of request
- Grant 90% of patents within 2½ years of request
- Give good customer service in patent search and examination in 95% of quality assured cases
- To register 90% of processed Trade Mark applications, to which no substantive objections have been raised or oppositions filed, within 8 months of application
- Make the correct decision on registerability in at least 98.5% of Trade Mark applications.
- To examine 95% of all Design applications within 3 months
- To achieve 99% or more of the agreed monthly service levels for key IT systems
- To achieve 80% or more of agreed milestones for key projects within the reporting year.
Protection
- To resolve 55% of Trade Mark disputes in one year
- Develop 6 Target profiles, using Telpat intelligence
Framework
- Meet 80% of agreed milestones in development of policy initiatives
Awareness and Understanding
- Generate a 10% increase in demand for non-statutory innovation support services
- The number of businesses taking action to improve the management of their IP will increase by 20% above baseline in targeted groups
- To receive an overall "good" or "satisfactory" rating in at least 80% of responses in customer and Ministerial surveys
People
- Achieve the target of 4% on Return on Capital Employed
- Reduce total current expenditure on the operations of the trading fund compared with the baseline of the Corporate Plan 2004/05, in line with the DTI's published Efficiency Technical Note. Cumulative savings target for 2005/06, 2006/07 and 2007/08 is £2.7M
- Achieve positive outcomes on 100% of ISO and Charter Mark healthchecks
- Reduce
number of days sick absence per person to
9 days by March 2008
8.5 days by March 2009
8 days by March 2010 - Complete,
sign off and return 100% of Performance Measurement Forms to Personnel by 31 May 2008
95% by 31 May 2007
100% by 31 May 2008 - 80% or more of internal customers are "satisfied" or "very satisfied" with the provision of internal IT customer services
- Apply for initial assessment of our Environmental Management System by the ISO Accreditation body by the end of March 2008
- Achieve a minimum of 75% "No actions required" recommendations in follow up Internal Audit reports where initial recommendations were "Necessary Actions Required" or "Urgent Actions Required"
- 80% of completed TREFs to contain positive feedback from Line Manager on the improved competences of staff
- Ensure that applications from black and minority ethnic people are running at 5% of applications for A-B1 level posts by end March 2008.
Are we meeting our targets?
We check our performance against our agency targets regularly.
